Aston Martin of Dallas

4.1
Overall Rating

Customer Service: 4.1 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0 Quality Of Work: 3.0 Friendliness: 3.4 Pricing: 3.5 Overall Experience: 3.4


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Lack of Intergrity

1
ooujani on 05/27/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I was interested in an Aston Martin advertised in Aston Martin of Dallas. I reached the dealer to purchase the car by phone and subsequently drove to Dallas to check out the car and finalize the deal. The dealer sales GM was nothing but a fake person to just talk and no show, He didn't responded to many phone calls and emails after we supposedly reached the deal and he was supposed to revise the sale order and send to us. We drove to Dallas from Houston and spent couple of hours discussing the deal, and he made a lot promises and bashed other dealers. I would not recommend this dealership and I am very happy that he back out from deal, otherwise the after sale services would have been disaster.


World-Class Service

5
Brittney Harp on 05/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Top-notch dealership! Their team always goes above and beyond to deliver world-class customer service. I love doing business with them, and would highly recommend them for both sales and service.


What an Experience

5
Mark on 04/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

What an unbelievable experience! After buying from Chris and team, I felt compelled to tell everyone about the exceptional experience I had at Aston Martin of Dallas. I arrived late on a Saturday to look at a car expecting everyone to be gone for the night or for the weekend. To my surprise, Chris Johnson, the GM was there at 5 after close and welcomed me in with open arms. My wife and I spent over an hour with him as he explained the differences in the vehicles, options and above all made her feel welcome. We left that night considering the vehicle they had and another vehicle elsewhere. When it came down to making the decision to purchase, it was Chris' attention to detail and his ability to connect with us that made the difference. Once we returned on Monday, we learned the true depth of the experience at the dealership and the quality of the facility, the team and the vehicles. We left with a remarkable car at a great price and above all -- a remarkable experience. I could go on but if you're considering an Aston Martin, you've got to experience it for yourself. I highly recommend Aston Martin of Dallas to anyone near or far. They say it's the car but it's actually the people and their character that make the difference. Bravo!


Refreshing car buying experience!

5
Karie on 01/03/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks to Josh Ingram we had an extremely pleasant car buying experience. We began the process then needed to take a little time away from the project to celebrate a birthday out of town. Josh was very patient with us and picked right up where we left off. We appreciate that he has quickly and thoroughly answered all questions we've had about the car. Thanks so much Josh, we really love our new Vantage!


Great Experience at Aston Martin of Dallas

4.8
JT75205 on 09/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Both Josh Ingram and Chris Johnson were very helpful throughout the entire process. My wife had a requirement that I needed to fit a child seat in the back of whatever I bought, so Chris spent a lot of time researching child seats that fit in the back of a DB9. The service was top notch, and they made the buying process easily. I've been disappointed with many other local dealers in recent years, so it was a nice change to get such a great experience buying a car from Chris and Josh. I would definitely recommend to anyone else thinking about an Aston Martin.


I purchased a 2006 Aston Martin from the original owner a...

1
asnadimi on 07/26/2012

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I purchased a 2006 Aston Martin from the original owner a few months ago. Make a long story short the original owner lied/misrepresented the condition and history of the car. I was interested to find out if the misrepresentation had seriously affected the cars value. I called Aston Martin Dallas to ask for an appraisal of the car and was directed to speak with Chris Johnson Sales Director. I explained to Chris that I would like to have my car appraised and would like to know what the fee would be. He was curious as to why I needed it appraised and I explained the situation. He said he would call me back. I waited one week for him to return my phone call and finally called him back but this time left a voice mail reminding him that I was still waiting for information on the appraisal. I waited another week with no word from him and decided to call him again. This time I was fortunate that he took my phone call. He made no apologies for not returning my call or calling me for the past two weeks and instead arrogantly questioned my motives while hinting that I intended on filing a frivolous lawsuit against the original owner. Again he told me he would look into the appraisal and call me back which to this day 2 months later never happened. The entire experience was insulting and displayed a lack of character on Mr. Johnson's part. My request for a paid appraisal is not out of line, but he simply had to say that it is not a service that his dealership offers instead of running me around for more than two weeks and then being condescending.


Great Attitudes

5
speedfan on 03/16/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The entire staff is great. Friendliest dealership I have ever bought a car from. Even though I haven't needed service yet, looking forward to taking advantage of the benefits they offer as part of the Owners Club program. Great job, Aston Martin of Dallas!


best car purchase experience!

5
Vince on 02/21/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had been looking for the exact year and color combo that Aston Martin of Dallas had in stock. Not only was the car everything that Zach and Chris described, but they even deilvered it to my house when the deal was done.These guys are the best! I will definetely buy from them again.


Very good experience leading up to and buying new Aston....

4.8
StuM on 01/27/2009

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very good experience leading up to and buying new Aston. Informed, reasonably balanced re sales "pitch" and informed about their product. Good communications and did everything they could to make the experience positive. Facility, while not in a great Dallas location overall, is modern, clean, well laid out and upscale. Service shop appeared well managed, clean and professional. Dealership appears to have plenty of onsite and offsite inventory, to please most tastes. Very good overall experience. I highly recommend.


$206,890

Mileage: 6342

Color: Red

Transmission: 8-speed Automatic

Body Style: SUV

City: Dallas, TX

Engine Type: W12 6L

$87,980

Mileage: 1620

Color: Black

Transmission: 9-speed Automatic

Body Style: Convertible

City: Dallas, TX

Engine Type: I6 3L

$79,180

Mileage: 4996

Color: White

Transmission: 8-speed Automatic With Tiptronic

Body Style: SUV

City: Dallas, TX

Engine Type: V6 3L

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