Alford Motors

Mervin Chance

Alford motors has a professional and well trained staff. Their work is excellent and their customer service is the best I have experienced in the area.

Great service

Service my SUV ignition lock up, they unlock it, thanks Alford Motors

ezell

Our salesman was very friendly and very helpful with buy my car

Great Service

I have bought a couple cars from Alford now. I suggest you see Whittney, he is extremely helpful and willing to go the extra mile. Friendly staff and no pressure to purchase a vehicle.

Great service and the employees are very friendly

I've been doing business at Alford's for the last 10 years. They have always been outstanding in doing all of my work at the dealership.. I highly recommend them...

Great Service..friendly staff!!

Nicest staff. Not pushy at all which is what I like. Purchased a vehicle and got a great deal. I also got a very good price for my trade in. Best staff around and if you have any issues..they take care of you.

Satisfied Customer

The staff is always kind. Chris Robertson always goes out of his way to ensure great customer service.

Great service & Friendly staff

Everyone there is always polite & curteous. The job always meets or exceeds my expectations.

Awesome!

This is the second vehicle I've purchased from Alford. Jason Karmales has been my salesman both times. He is excellent! Very very nice person and will do whatever he can to help you. Alford motors will try their very best to make sure you find what you are looking for. I will continue buying all of my vehicles from them.

Best Salesman

I've had my 2015 Chevrolet Tahoe a year now, and still think I have the best salesman ever! It was due for it's second oil change and service, and Jason Karamales, my salesman, picked up and returned my Tahoe to me at my work. Not many would do that a year after the sale!

Great Service

Every visit I've had with this dealership service department have been great. I've had two visit to the service department for two different vehicles each by appointment, my vehicles were taken in at the scheduled appointment time and services were performed in a timely manner. I have had great experience and great service here and would strongly recommend the service department for this dealership.

Super service

I purchased my car from Alford's and they are the only shop I go to for service.

Great service! Friendly personnel

I have experienced two recalls on my 2010 Chevy HHR. Alford's has performed these promptly and professionally. All Alford personnel were very helpful. I would not hesitate to recommend the Alford dealership.

Customer service and repair

The staff is always friendly and will answer any question asked.

Maintenance and Recall

I actually had to bring my vehicle in on two separate occasions a week apart. The first time I took it for maintenance and an issue with one of the outlets not working I was also told that there was a recall issue. I was a little disappointed that both the outlet issue and the recall issue had to be rescheduled due to the dealership not having parts on hand. Aside from having to make two trips, the service staff and my salesperson were very nice and accommodating on both occasions. I hope my salesperson stays for years to come because I will definitely be doing all of business with him as long as he is with Alford.

Service Department

Talkiing to the Servrce receptionist to get an appoint ment to have oil changed was like pulling teeth. Discourteous and curt.

Don't expect them to go the extra mile

I brought my GMC Envoy in for a repair when I could not get it to shift out of park. After getting it towed to the dealer, they did not look at it for almost a week. Upon finally finishing the "repair", I went to pick up the car and was told that nothing was wrong but was of course charged the diagnostic fee. The problem was not fixed however as I could not even drive the car off the lot. The service people did not believe me until I tried to get them to move the vehicle and they couldn't do it either. It was another week before the car was diagnosed and the gear shift part was eventually ordered and installed. Overall, my vehicle spent over a month at the dealership and I was never compensated for this delay. Not even a discount. I would have hoped they would vacuum or wash the vehicle before returning it to me, but even this simple step wasn't done and the car was returned dirty , inside and out. Security is a problem as well as I stopped by the dealership twice unannounced and found my vehicle unlocked in an unsecured area both during and after business hours. If I had any other choice, I wouldn't return to this dealer.

Very good service and customer relationship.

Had 9:30 appointment, arrived 9:15 and was immediately waited on by service adviser. Service was performed and out by 10:30. Will definetly return to this dealership for sales and service.

New Car Purchase and Customer Service

Outstanding experience and service from start to finish. No sales pressure but assistance and great service. Our Salesman as well as the rest of the salesmen and staff we encountered were all professional and easy to talk to. Definitely would recommend to friends and anyone else looking for a car in a customer friendly environment.

Great Salesman

Jason Karmalas is a wonderful salesman. He made sure we happy about our deal when we purchased our 2015 Chevrolet Tahoe and he even picked up my vehicle for the first oil change. The service department was fast and efficient.

MR. JOSEPH SAN NICOLAS

Great customer serviceGreat employeesGreat place

Mervin Chance

The staff was amazing and the work was excellent. I have used Alford Motors for years and have NEVER been disappointed. The staff are friendly, helpful, and very knowledgeable.

Retired

My Wife and I were well pleased with the salesman and sales manager when purchasing our new Buick Lacrosse. The salesman was very helpful getting us familiar with operation of all the accessories and feathers of the car. RegardsDyarell Davis

Mr Billy Wilkerson

Very good service and I want to say Thank you and Mr. Whitman is a very good person and a professional. I would have to say 3 stars on location due to very close and narrow tight area to drive around in.BDW

Great car buying experience

My buying experience from Alford Motors was exceptional. Everyone I dealt with was great & very helpful.

Great service

A friend recommended I do my car shopping at Alford Motors and I was not disappointed. My salesman was Jason Karamales. He was amazing. He answered all my questions and went above and beyond to find me just the car I was looking for; a new 2014 Camaro. I'm in love with it and I couldn't have asked for a better car buying experience. I am one happy and satisfied customer. I will be recommending all my friends & family to go to Alford Motor's and talk with Jason Karamales for their future vehicle needs.

Great service and clean facilities.

Sales staff very helpful in helping me make a deceision on the many different vehicles available and the many different options availble on those vehicles.

Dealership Rating

The employees at Alfords were professional and very helpful with our purchase. It was a pleasant experience. I highly recommend this dealership to anyone.

Good service.

Service was performed in time frame as promised. Also clean facalities.

Survey

It was a great professional and fun exprience with all who took part in seeing that we not leave until we were happy with the product and service to come.

Alford

This was the easiest car-buying experience I have ever experienced. Everyone I have had contact with is friendly, professional and courteous. We will be purchasing new vehicles from them from now on.

Oil change.

Made an appointment for oil change, filters and tire rotation. Appointments are very easy, selected the day and time with the service writer. Pleasant atmosphere in the waiting room, TV, magazines, newspapers and fresh coffee.After service the service writer went over the entire service of my vehicle letting me know that all was in order. Thanks for work well done Alford.

Great service.

I was told the service would be done by a certain time and it was.

Excellent Service

I dropped off my Car for several repairs, to include rotor repair.. They offered me a ride to work, and picked me up, at the end of the day. I was expecting, a call telling me that my rotors needed to be replaced, and I had to pay $100's for the repair. They were honest, fixed my car, and did not attempt to over fix what didn't need fixing! The service department is excellent, I recommend fixing your car there.. They'll give you an estimate, and it's usually right on!

Chevrolete Malibu

Everyone was very friendly and helpful. Everyone made my car shopping experience very smooth and easy.

The go to dealership!!

Awesome service, awesome people!! They definitley exceeded my expectations as to how a dealership gets you what you want and more.

Owner

Everyone very friendly and treated us with respect.

Survey

well i took my car in for a recall, and alford motors set me up with appointment the next day and I am very pleasedwith the service.

Alford Motors

As always, satisfied with services performed and timely manner .

teresa scott

The first salesman was very dry and not to friendly. my trade-in was a 2004 explorer. He kept telling me that it wasn't that good, etc... My car was my car, and it has been a very good car. On the brighter,side, my friend Vicky Watson, who had bought one from you the week before, asked for Whitney, we had called the day before and told him we were coming over. Whitney is a very good salesman, doesn't make you feel like you don't belong there. He took very good care of me. He helped me find the one I needed or wanted, and then he went to work trying to get me the best deal on my explorer and then getting my car financed. The lady who told care of my paper work was also very good. All in all it was a good day. Love my new car.

Great customer service, ok buying process

I was passing by the dealership when this beautiful truck caught my eyes. I stop in the inquire about the vehicle and the personnel was very helpful. The entire experience was awesome until it came time to finalize the paperwork. It was great that I was an experience car buyer because they tried to tact on all kinds of unnecessary things that I did not need. I notice that it was difficult for them to tell me the overall price prior to trying to incorporate their sales pitch for all the inside hidden charges. I don't mind passing alone their information but I will also pass alone to be sure you check all before signing.

Friendly Staff

I highly recommend Alford Motors. They acknowledged me as soon as I came in the door and the staff was very friendly and where willing to answer any questions I had for them. A+ Costumer Service

great service

Wayne at Alford Motors was very kind and helpful and got us into the vehicle we wanted and could afford.

Best car buying experience I've ever had!

I searched for the car I wanted on cars.com and sent a request for availability through the website after business hours. First thing the next morning, the sales rep called me and gave me further details about the vehicle. I arranged to come see the vehicle after work that evening, and after test driving it, the sales rep got me approved for financing and my wife and I took the vehicle home that night. Several days later, the first time we needed gas, we discovered the gas gauge was reading 3/4 when the tank was full. Being a six year old vehicle, the dealer would not be legally bound to fix this, but they promptly agreed to repair the problem, even providing a loaner car while mine is in the shop.

Great communications

I contacted them online and the responded the next day. The salesman was very helpful and courteous.