Mistakes, Lies and refusing to make it right!
Overall Experience: 1.0
I hate writing negative reviews, because I always feel a business should have an opportunity to resolve any complaints in private first. I attempted to do this with Audi of Shrewsbury, but unfortunately it has come to this. I'm very disappointed with this dealership. I purchased a vehicle from them and I explicitly asked Tony in the sales department about any issues with the car and stated in writing there were no issues with the car whatsoever, that it was perfect mechanically and cosmetically. When I received the car, it had damage to the wheels. They refused to cover the cost of the wheel repair saying "its normal to have damage to the wheels". When I spoke to the sales manger, Dave, he rudely told me "no more action on this". Also, the suspension is throwing an error code and requires servicing, which should have been noticed and serviced prior to listing the car. On the financing side, the dealership finance department didn't enter information from my credit app correctly, resulting in potentially paying a higher interest rate than what I would have qualified for. Lastly, it took them 2 weeks to get the correct paperwork for the title because their finance person "forgot" to send it (despite being called and emailed many times). When I told them that I was going to leave a review detailing my experience, they threatened to sue me! Why would anyone shop here when there are much more honest and professional dealerships out there?
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