2012 Mini Cooper Keeler Rewards Program. FWD 35/27 Highway/City MPG
Bad brakes Bad service
Overall Experience: 1.0
We have never written a review before about good or bad service, but felt compelled to write one regarding Keeler Mini Cooper service, or lack there of. We are leasing a 2014 Mini for my daughter at college. When her car was at 16,000 miles it required new brakes. We were dumbfounded by this seeing how my Infinite has 65,000 and have never had to replace brakes yet. Keeler informed us that the breaks were not covered under warranty, also told us basically it's your daughters fault for not driving the car enough!! So we replaced the breaks, what else could we do?Fast forward to 22,000 miles, guess what? The car needs new brakes again!! So they said it could be the way she drives the car etc..First its she doesn't drive it enough, now it's how she drives. Actually the cause was non retracting calipers. Again not covered under warranty. Maybe not covered under warranty, but the dealership wouldn't even work with me, over $1000.00 to repair there. Brought it to my local, very trusted mechanic who repaired it as well as informed me he has worked on several Minis with rear brake issues. I found Keeler to be uninterested in helping us or keeping us as future customers. Left messages there with several people in hopes to get a partial coverage on this, did not receive any returned calls. Can't wait to be out of this lease and will never do business with Keeler again.