2011 MINI COOPER

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PRICE ALERT

$12,998
$931
above average
50,944 Miles
14,732
Miles below average

Vehicle Details

Mileage: 50944
Color: BROWN
Body Style: Hatchback
Trim Level: S
Interior: Black
Transmission: Automatic
Engine Type: 4 Cyl
Drive Train: FWD
Fuel: GAS
Location: Laurel, MD

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VIN WMWSV3C55BTY12203 may have been recalled. Check full report for more information


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Information about Dealer

Very poor customer car at service department

1.5
Shay on 03/28/2016

Customer Service: 1.0 Buying Process: 3.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

I own a Highlander which I bought from Carmax. The buying proces was fast but extraneous to us because my wife was out of the country and they failed to give us the specific documentations that she will need to complete the purchase. When we purchase the car i notice a couple of scratches which they claim it wasn't there and I know it was there but i didn't notice it because it was in the night. I returned to carmax to order an extra key. The cutsomer service called me and schedule me to bring in my Highlander. I brought in the car and took the necessary paperwork at 2pm. I was there at the carmax place until 6pm and started to wonder what must be happening with my car. I left the sitting room and went back to their reception and i was told that i was suppose to give some kind of paper somewhere so their system and tech will know that i was there. I was so disappointed and wondered while their tech or receptionist didn't tell me. Honestly, i was very disappointed and upset that Carmax made me to waste more than 4 hrs of my time just sitting and waiting for a service that never came. I was suppose to travel that day for Easter weekend. I will not be using Camax repair Services and don't plan to buy my next car from car max.

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Vehicle Rating & Owner Reviews

Overall Rating
3.8
  Based on 17 reviews

What a Money Pit - Should Be a Class Action Suit

1
Dave E on 10/03/2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 4 Performance Rating: 4 Interior Rating: 3 Reliability Rating: 1 Safety Rating: 4 Technology Rating: 4 Value Rating: 1

2011 Mini Cooper S Convertible. 5 years old with only 34,000 miles on it. Garage Queen. Why? IT IS ALWAYS IN THE REPAIR SHOP!!!!!!! $1000.00 for a thermostat replacement. $1,600.00 for a high pressure fuel pump. And the list goes on. So much fun to drive! So expensive to own. There is ALWAYS SOMETHING going wrong with this thing. I can't wait to unload it and get something that doesn't cost me an extra $1,000/month in repair bills. 10/18/2016 Update: A Customer Service Tale: So I sent an email to miniusa and a few DAYS later, my wife gets a voicemail on her cell phone from someone named Andrew W. at MINIUSA. She provides me the number: 866-275-6464. I call it. I work my way through their tortuous automated system, that has a hard time understanding what you are saying when it prompts you to say what you need from their list of the menu items. I leave a message at Andrews extension, 7992. He doesn't call back. I call again today. I get a kind woman who updates my phone information, then sends me along to Andrew W's extension 7992. Andrew W's voicemail says he is not in (again) and says to leave a message, then tells you his voicemail is full. But..., if you want to speak to a Customer Service Representative, you can dial "0". So, I press 0 and it tells me that Customer Service is not available (It is 10:30 on a Tuesday morning) AND that their voice mail is full also. So, I call back again and this time I ask directly for Customer Service Representative. I tell her what just happened and she tells me that she sees on her screen that Andrew just wants to tell me that he can't do anything for me because I had repairs done at a non-mini dealership. Why did I do that? Because my 2011 mini at 34,000 miles is out of warranty anyway and the dealership wanted TWO TIMES the price that the aftermarket auto wanted to do the exact same thermostat repair. The High Pressure Fuel Pump replacement that the dealership wanted $2,200.00 to replace, was also done at the aftermarket repair shop for $1,200.00. I do not know who is in charge of MINIUSA, but my friend, if you are reading this..., you have some serious repairs to make of your own..., with your organization. You may be experiencing records sales and having the best year ever. I do not know. But when customer service has no semblance of service to it whatsoever, and even your automated system to handle consumer problems is so ineffective that there is no operator available and everyone's voicemail is "full", it will all catch up with MINIUSA sooner or later. It may take a few years but this kind of terrible reliability problems, terrible customer service problems, outrageous repair costs, and complete lack of attention to detail and even to the customer will catch up with you eventually. And what about BMW? I am sure they would be embarrassed and humiliated to read how their American operations are being handled. So, hello BMW. Why don't you have some of your Executive officers, board members, and senior staff pretend to have a customer situation and try calling through the automated system under a pseudo name and suffer through the same experience your customers experience every single day. I am so disappointed. I loved driving my Mini Cooper S Convertible for some time. But these recent experiences have completely soured me on the whole Mini experience. I have had nearly a dozen people ask me how I like my Mini over the past 3 months, and I tell them all the same thing: "A blast to drive when it is working... a nightmare to have repaired... a money pit... zero customer service... and do yourself a favor and never ever buy one.

A Repair Timebomb

2
Ron Long on 08/27/2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 3 Performance Rating: 5 Interior Rating: 4 Reliability Rating: 1 Safety Rating: 3 Technology Rating: 4 Value Rating: 2

Clutch just failed without warning at 46,000 miles. Repair was $2,800 at an independent repair shop. Dealer wanted $3,500 - $4,000. Other reviews reveal the same type of problems including potential failure of the timing chain tensioner which is a similar failure and cost to repair. Just before this I replace the water inlet / thermostat at the dealer for $600. This was required to pass emission test. I am selling the car as soon as I get it back from the shop. Great fun to drive but be prepared to pay for the privilege. Too bad BMW couldn't duplicate their impressive engineering results in the Mini.

Wish I had read up more on the common problems....

3
Indy Musician on 04/03/2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 2 Performance Rating: Interior Rating: 2 Reliability Rating: 2 Safety Rating: Technology Rating: Value Rating: 1

I bought my 2011 manual base Cooper with 35,000 miles on it....now, at 54,000 miles, it has had a failure of two coils. This turns out to be VERY common with Minis when you go to the various forums. The car will sputter on acceleration, take up to 10 seconds to turn over in the morning, etc. and the problem only worsens unless tended to. Cost at an independent mechanic to fix? $650. Another common problem is dirty injectors at this point. Oh, and it needs a full synthetic oil....so, when you were hoping to get the $19.99 oil change at Car-X, it quickly triples that cost. :/ And the brakes are about gone now, too, despite mostly highway driving. And the worst part? Don't get a flat tire. There is NO SPARE. NONE. The only good part of this car is the gas mileage, but even then, it's not as good as other manuals out there. I get about 33 mpg with, as I said, mostly highway driving.

My Mini Jazz

4
Deb King on 01/20/2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 4 Performance Rating: 5 Interior Rating: 4 Reliability Rating: 4 Safety Rating: 4 Technology Rating: 4 Value Rating: 4

I purchased my Mini in February of 2015. I had driven several Mini's before I purchased this model. I actually found her on the internet, called the dealership, put down a deposit and pickup her that weekend. The dealership was not a local dealer. I purchased the Mini with under 50,000 miles on her. I started having problems around 60,000 miles. I took her to a local BMW repair shop due to a lack of acceleration. I was told that she needed an walnut blasting due to carbon build up on the engine intake. They also replaced plugs and wires....$700.00. Later, I had a brake (dash) light come on. I took her back to the repair shop. I was told she need brake pads, new sensors and rotors.....$900.00. I did not purchase an extended warrant so this was an out of pocket expense. I was told by the mechanic that everything should be good for awhile. Needless to say, I was very disappointed in Mini...... Well, I now have almost 70,000 miles on her, with no recent problems. I still must say.....I still love my Mini JAZZ. She is my midlife crisis...LOL......Deb

MINI is a big LEMON

2
David Ginsburg on 07/25/2015

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 3 Performance Rating: 2 Interior Rating: 3 Reliability Rating: 1 Safety Rating: 3 Technology Rating: 2 Value Rating:

You could buy a MINI...or you could throw a pile of cash into a burning dumpster and get the same value. I have a 2011 MINI S, with 63k miles. Car is CONSTANTLY in need of repair. To date, I've replaced the ignition coils and spark plugs three times apiece--THREE TIMES!-- plus hoses, a water pump, drive wheel, fly wheel, water pump pulley, and the AC compressor. Now, the radio is fried and the replacement is $1,000.00 installed. It's hugely expensive and frustrating, and I would NEVER buy another MINI. I've spoke with the customer relations team several times, and although they are very nice and do their best to placate customers, that's all they do--placate you. There is never an actual solution provided. I'm hoping a class-action suit is filed against MINI soon, because I believe they are defrauding consumers with poorly-built cars and hiding the true costs of ownership. This is the worst ownership experience I've had in 25+ years of driving.

I knew it was a mistake

1
sanscrainte on 11/02/2013

Performance: 3 Comfort: 3 Fuel Economy: 3 Fun To Drive: 4 Interior Design: 3 Exterior Design: 4 Build Quality: 1 Reliability: 1 Comfort Rating: 3 Performance Rating: 3 Interior Rating: 3 Reliability Rating: 1 Safety Rating: 3 Technology Rating: 3 Value Rating: 1

I bought a 2011 Mini Cooper for my son to earn to drive on because it was like a go-kart. I knew what I was in for, it being a perfect storm of unreliability being a German car made in England. All of my other vehicles are either a Toyota or a Scion. You buy them and drive them. They are like purchasing an appliance. We had the Mini for 5 months when the timing chain broke at a red light, destroying the engine. Now, although this is a known defect, BMW waned nothing t do with it. This left me with a $6000 engine replacement and God knows what after that. Know this; if you are not rich, buy Japanese every-time. Here's an update: the engine that replaced the one that had the timing chains fail, HAD ITS TIMING CHAIN FAIL! TWO ENGINES, SAME CAR LESS THAN 3 YEARS. BMW KNOWS IT SHOULD ISSUE A RECALL AND REFUSES. THIS IS A SAFETY HAZARD. WHEN THE TIMING CHAIN SNAPS, THE MINI IS INOPERABLE. Bad Motor Works.

Real Lemon

2.9
1sadmini on 05/18/2013

Performance: 1 Comfort: 4 Fuel Economy: 4 Fun To Drive: 4 Interior Design: 4 Exterior Design: 4 Build Quality: 1 Reliability: 1 Comfort Rating: 4 Performance Rating: 1 Interior Rating: 4 Reliability Rating: 1

We purchased this car for our daughter, wanted a car that war dependable and safe. Turned out to be a real Lemon. Spends more time in the shop. Can't fix anything unless you have a pix or video to show the problem. Was missing parts from the factory also. Problems still exist. BMW USA offered to replace the car because of all the problems, then changes their mind the next day when we were going to take their offer. Be very careful if you decide to purchase this car from Mini(BMW USA), they do not stand behind their product. Guess that is why there is the LEMON LAW. May have to go to court to get relief. Very disappointed with what was suppose to be a superior company and product.

Chose this over a Miata

4.4
skysoxwiz on 07/27/2011

Performance: 5 Comfort: 4 Fuel Economy: 4 Fun To Drive: 5 Interior Design: 3 Exterior Design: 4 Build Quality: 5 Reliability: 5 Comfort Rating: 4 Performance Rating: 5 Interior Rating: 3 Reliability Rating: 5

I spent a world of time comparing the Cooper to the Mazda Miata. They're both great cars, fun to drive and easy to buy and own. I think I would be happy with either car but the Mini has the "cute factor" over the Miata. 9,000,000 Miata owners can't be wrong but it also makes it somewhat ordinary. The Cooper "S" is incredibly fun to drive, especially in a mountain state like Colorado.

Great small car

4.9
exp10 on 07/10/2011

Performance: 5 Comfort: 5 Fuel Economy: 5 Fun To Drive: 5 Interior Design: 4 Exterior Design: 5 Build Quality: 5 Reliability: 5 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 4 Reliability Rating: 5

Well I did it I got my MINI. I'm glad I got the manual it's a blast to drive even if it's a non turbo. I took a 700 mile trip north and avg 46 mpg on a flat expressway with keeping the speed of 65mph. If you go above that MPG will not be as great. 70 mph not bad and still received 42mpg. Keep your foot out of it and shift easy 32-35mpg in city shouldn't be a problem. I installed a K&N Typhoon kit and sounds great and improved MPG. I looked at many other cars in the same type of class. This one gave me the most personal room. It's bigger than you think on the inside. I can even fit my kids booster seats in. I have a 6 and 8 year old and they can ride in back no problem.

2011 Cooper S

5
mini_ziggy on 06/28/2011

Performance: 5 Comfort: 5 Fuel Economy: 5 Fun To Drive: 5 Interior Design: 5 Exterior Design: 5 Build Quality: 5 Reliability: 5 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 5

My wife just traded her '11 Countryman for another '11 Cooper "S" -- she previously owned an '05 "S" and thought AWD was the way to go. She knew the minute we drove off the lot (w/Countryman) that she would be back for another hardtop--just no comparison. The '11 hardtop is great -- Mini has worked hard to refine the hardtop over the years and it shows. The quality of the car is outstanding whether you're talking about engine performance, handling, interior quietness...it's all better!

"S" engine is now a star

5
clutchplate on 05/24/2011

Performance: 5 Comfort: 5 Fuel Economy: 5 Fun To Drive: 5 Interior Design: 5 Exterior Design: 5 Build Quality: 5 Reliability: 5 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 5

It's hard to believe the Mini Cooper S is only rated at 181 horsepower, it feels like more. After driving the standard Cooper hardtop the difference was night and day... if you can't afford the S, don't drive one. I also have a Lotus Elise & have been driving both up the same canyon road to observe the differences. The Lotus corners quicker/flatter, but the Cooper launches you out of a corner with more low end (turbo) thrust. Its power is in the midrange and it flings you forward from around 3,000 RPM. What a blast. It leans a bit while cornering but stays neutral when you hit the gas so you don't need to enter a turn super fast to maintain speed. Great fun, great car.

I Love My Car! But im loosing it! Bee ware!

4.9
0to60n6 on 03/05/2011

Performance: 5 Comfort: 4 Fuel Economy: 5 Fun To Drive: 5 Interior Design: 5 Exterior Design: 5 Build Quality: 5 Reliability: 5 Comfort Rating: 4 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 5

My car has been thru everything! Jumps, high speed runs, never has overheated or indicated any ware and tear. I was 15 when i got my car and i loved it! I have gotten hit by a drunk driver in a loaner car and it was a cooper and i obveously didn't die and the Full sized truck was in the ditch and i was stil on the road. He was more seriously enjured, oh and he side swiped me going 80... I love my car to death, but theres one thing to beware it sticks out like a sore thumb i got pulled over the oother day on the interstate for the wrong speed because i stick out and they didn't see the other car so my parents are selling my baby. :( Best car i have ever had and i will miss it so much :(.

Dream come true

5
jg2310 on 01/31/2011

Performance: 5 Comfort: 5 Fuel Economy: 5 Fun To Drive: 5 Interior Design: 5 Exterior Design: 5 Build Quality: 5 Reliability: 5 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 5

I have wanted a cooper convertiable since it was released. The 2011 seems to have corrected alll of the control complaints I have read about with the 2010 model. I have driven a 2006 s model, and the 2011 ride is much smoother....no comparison. The 6 speed manual is a must, so much fun.

Life is Good

5
Anonymous on 12/06/2010

Performance: 5 Comfort: 5 Fuel Economy: 5 Fun To Drive: 5 Interior Design: 5 Exterior Design: 5 Build Quality: 5 Reliability: 5 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 5

Bought Cadbury (Hot Chocolate exterior with Polar Beige interior) less than a month ago and loving every top down minute! No regrets on selling our 2008 Miata. Averaging 31 mpg.

Crazy in love with my MINI

5
JML on 11/30/2010

Performance: 5 Comfort: 5 Fuel Economy: 5 Fun To Drive: 5 Interior Design: 5 Exterior Design: 5 Build Quality: 5 Reliability: 5 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 5

Had been dreaming of getting a MINI for years. (family member has had 2 already) Finally got bran new 2011 w/ manual tranny last month, and have been grinning ear to ear ever since. If my MINI could be said to have any flaw, it would be that the ride is a little noisy--but that's ok: have been turning off radio anyway b/c enjoying listening to the engine growl and purr as I shift gears! This is by far the best car I have ever owned. Almost tempted to do the grocery shopping one item at a time just to have as many excuses to drive as possible!! Can't describe it: it's more than just a car...it has a personality all it's own. It's like a pet I can drive around in!

A car that makes you feel great

5
bryan on 11/01/2010

Performance: 5 Comfort: 5 Fuel Economy: 5 Fun To Drive: 5 Interior Design: 5 Exterior Design: 5 Build Quality: 5 Reliability: 5 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 5

I have wanted one of these cars for a long time. Now that 2 of the 3 kids are away at school, it was time to take the plunge. The car is amazing, very high tech with all the amenities of a luxury car. It is so much fun to drive and I am getting better than 33mpg overall. With the back seats folded down there is plenty of space for trips to Costco, etc. I especially like the 3 year no cost maintenance and the 4/50 bumper to bumper warranty. I guess we are still on the honeymoon but I think it is going to last.

Worth the wait

4.8
minidoc on 10/31/2010

Performance: 5 Comfort: 5 Fuel Economy: 4 Fun To Drive: 5 Interior Design: 5 Exterior Design: 5 Build Quality: 5 Reliability: 4 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 4

Traded my Buddy 06 dark Gray s conv (which I messed up trying to modify an automatic) 2011 is a total beast, horizon blue, subdued but classy ( no racing strips on this one) feel like "James Bond " (keep dreaming), premium package a bit too much chrome, probably swap side mirror caps for blue 06 felt like a toy, this machine is the real deal, powerful, stable, a blast to drive in sport mode ( feels like a BMW/ Audi sport car with mini quirkiness. So I'm in Boston w/ first new convertible on the block, sure to be a head Turner



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