We had an excellent experience.
Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0
We had an excellent experience with Southtowne Mazda. Months before our purchase, we began test driving vehicles from several dealerships while we looked for the right vehicle for our needs. We came to Southtowne Mazda many times and test drove different cars. Each salesperson we met was helpful, knowledgeable, and not pushy. Everyone was friendly and polite, from the receptionist to the salespersons to the finance department. They even followed up via email or text to see if we had questions. When it came time to make our purchase, our salesperson Dmitriy even had the car we had our eye on delivered from their sister store so we could test drive it at a location closer to home. When it came time to purchase our car, Dmitriy and Aysar (the general sales manager and owner) took a lot of time to discuss our options, work and negotiate with us on price, and made it clear that it was more important to them to earn our business in the long term than to just get us into any old vehicle. In the end, we got a better car than we expected for a price more than fair. Dmitriy and Aysar didn't overlook a single detail in making sure we were happy with what we got, and even went above expectations in terms of price and incentives. We had originally gotten pre-approved through our financial institution but Southtowne Mazda's financial department actually found us a better rate. Jason in the finance department was very friendly, thorough, and patient with any and all questions or concerns we had. Even the service department took care of us by preparing our vehicle for the journey home. Again, Dmitriy took additional time to help us customize interior settings to our liking before we left the lot, ensured our questions were answered, and has since followed up to check if we had any other concerns. We don't have a single complaint about our experience, and it's likely that we'll be returning for any car-buying purchases in the future.
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